See – see the problem, Say – Say the words, Signpost – Signpost to support

The Zero Suicide Alliance states that it is important to encourage people to talk about their feelings and using the correct language and how to structure your conversation will help you know what assistance is needed. 

Do:

Always be calm when talking to someone about suicide.

When talking to someone who may be considering suicide or feeling suicidal, be direct and use the word “suicide” doing this does not increase the risk.

Gain the persons trust before discussing offers of help, for example don’t suggest or produce help leaflets at the start of a conversation, do it at the end.

Listen out for high risk cues such as statements like “I feel alone” or “I feel like a burden” and be prepared to offer information regarding sources of help.

Don’t:

Do not ask questions or say statements like

“You are not going to do anything silly are you”

Or

“How do you think your family will feel”

It is essential to be mindful of the type of language used, the above statements, can be construed as blaming others and placing the emphasis on what they are doing wrong which must be avoided. 

In Camden Adult Social Care, Eni Salawu, Team Manager has also developed a presentation for staff to use regarding having difficult conversations and how to spot signs of distress during a call which can be found here.