The ordering of a Key Safe is via TCES (Transforming Community Equipment Service) by Operational Managers, who have access to the TCES system.

Medequip are the preferred provider. They manage the installation of the key safes and provide the necessary training to individuals, carers and professionals, as required.

Consideration will be needed as to who would need access to the code i.e. individual, community nurse, home care worker, family member, care manager, warden etc. (minimum number possible for security). The Medequip technician will set the code during installation but they do not store the code. The code can be input on Mosaic in case it is forgotten – a number of security questions will be asked before the code is given out; date of birth, address etc.