The ordering of a Key Safe is via TCES (Transforming Community Equipment Service) by Operational Managers, who have access to the TCES system.

NRS are the preferred provider. They manage the installation of the key safes and provide the necessary training to individuals, carers and professionals, as required. More information on NRS guidance can be found here

It is the prescriber’s responsibility to coordinate who is the person responsible for setting 
the key safe code. NRS will install the key safe on the wall and leave it open. The code can be input on Mosaic in case it is forgotten – a number of security questions will be asked before the code is given out; date of birth, address etc. 

Consideration will be needed as to who would need access to the code i.e. individual, community nurse, home care worker, family member, care manager, warden etc. (minimum number possible for security). 

Note - guidance on this page is for non-Council properties. For Council properties, matters relating to key safes are managed by Camden Repairs.