If such an event should occur where you need to arrange the installation of a key safe and provide a third party with access you can:

1. Create the key safe code yourself and record this on Mosaic, in the secure way. See further guidance on recording key safe codes on Mosaic. Please note, if this is not recorded securely on the system, the Mosaic team will raise this as a data breach.

2. Practitioners who do not have access to Mosaic, can ask another ASC staff member to record this on their behalf, or if referring to Careline for the installation, can request this from the Careline team through their referral form. The Careline technician will then install the key safe and use the code you have provided to set the combination, before recording this securely on Mosaic.

3. The number you create needs to be a minimum of four digits, it is recommended between 5-7 characters including one letter should be used with no duplications, no two digits the same, for example the code ‘1066’ would NOT be acceptable. You should avoid using any combination of numbers relating to your client, such as their date of birth, or sequential numbers for instance 1234.