The individual (or representative) is responsible for setting the code, which will be needed at the time of fitting. It is recommended that between 5-7 characters including one letter should be used. The individual should be encouraged not to use an obvious code e.g. 0123.  The code should be stored on Mosaic in the appropriate section.

Due to limited capacity, Careline are unable to process requests to change key safe codes. Should the individual change the code or forget the code number without having asked ASC to store the number, or should the client move, there may be cost implications to remove the safe and make good the property. Please advise the person to update ASC or the care agency if they change the code so that this can be updated on Mosaic.

The key safe code should be given to the care agency, client’s next of kin and Careline.