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Quick guidance on key safes for social care practitioners

Key Safes

A key safe is a strong mechanical metal box that securely stores a spare key inside for use by an authorised visitor to enter an individual's home. Key safes can be provided for anyone requiring access to an individual's property, when it is evidenced that it has become problematic for the individual to answer the door.

Community Equipment Update

Following the closure of NRS Healthcare, we are pleased to confirm that Camden Council, along with seven other boroughs, has entered a new partnership with provider Provide Care Solutions Ltd (Provide). Together, we form the North London Equipment Partnership - Barnet, Brent, Hackney, Hammersmith and Fulham, Haringey, Harrow, Camden and Islington.

Next steps

Provide will take several weeks to mobilise and it is likely to be months before we have a full service. In the meantime, please continue to only order equipment that is urgent/critical, using the temporary ordering solutions while we transition. We will wind down our temporary arrangements as Provide step up their service. We will keep you updated on any changes to the contingency arrangements that have been arranged, and we will share full details once Provide is ready to receive any orders and bookings.

We will also continue to update our website for the latest information for residents.

Queries

For collections, repairs or questions relating to Camden residents, please contact: [email protected]

A huge thank you to everyone across the partnership for their hard work and dedication during this transition.

Last updated: 01 October 2025