Key safes can be provided for anyone requiring access to a resident's property, when it is evidenced that it has become problematic for the individual to answer the door.

Key safes should only be issued after the following options have been considered. If the individual:  

• has difficulties answering the door due to mobility problems, consider provision of a door intercom.
• is unable to answer the door due to a sensory impairment, consider referring to the sensory team, who are able to provide a range of door entry systems e.g. flashing door bells.

Examples of the types of cases where answering the door may be problematic could be individuals with dementia, or where there is a large care package with multiple carers, or double handed care. Other options such as assistive technology should be taken into consideration.

Following assessment, if it is identified that the most appropriate option is a key safe, please forward the request to an Operational Manager  for authorisation, evidencing your decision.

NRS guidance on key safes, including information about installation, can be found here

The decision that the individual has a key safe should be documented in the Mosaic, guidance on storing the key safe code can be found here

Note - guidance on this page is for non-Council properties. For Council properties, matters relating to key safes are managed by Camden Repairs.