Camden Community Equipment service is provided by NRS Healthcare, as part of the Integrated Community Equipment Scheme (ICES). 

NRS Healthcare deliver, repair and collect a wide range of equipment that helps residents to live safely and independently in their own home. This could be a simple aid such as a walking stick, raised toilet seat or more complex equipment like beds and hoists.

The service will also continue to be provided as an integrated service across health and social care funded by the Better Care Fund.

In developing the new service specification, the London consortium introduced a number of new requirements, such as:

• Moving to a 6 day / 12-hour (8am to 8pm) standard operating model, with the option to flex up to 7 days if required.
• Extending the cut off time for placing orders to reduce the reliance on costlier emergency activity speeds. The cut off time for same day orders will now be 5pm.
• Offering Morning / Afternoon / Evening activity slots

The service from NRS will also include a number of new elements including:

• A fully electric fleet of vehicles.
• A move to ‘net zero’ waste to landfill.
• The introduction of a service user portal for residents to track their orders.
• London Living Wage paid to all staff as a minimum
• A partnership with a charity, PhysioNet (Registered Charity 1175932). PhysioNet is a UK based charity dedicated to helping some of the most marginalised people in the world by supplying children and adults with disability equipment considered surplus or redundant in the UK. To maximise recycling, most items will be recycled to be reissued following suitable safety and quality checks.

How to order equipment

Equipment orders can be placed online via the NRS ordering system, IRIS5. Prescribers who have completed the online training will be issued with an account. Please note that links to access the training are unique and cannot be shared with other prescribers.

To request access to IRIS5 training please complete the  Prescriber Profile form.

How to raise issues

For issues with orders or catalogues please contact NRS on 0300 100 0253 or [email protected]

For any other issues please contact Jacqueline Ettienne-George (Garraway) (ICES Project Officer) [email protected] or Tim Rising (Strategic Commissioner) [email protected].