Summary

• At the appointment Careline will seek to understand the person with care and support needs, their home environment and their care and support arrangements.
• Careline will propose a suitable AT solution that can be discussed and demonstrated to the person and their family or carers.
• Careline will install and test the AT solution with the person with care and support needs, before collecting service delivery information and leaving aftercare information.
• Feedback loop: The outcome of the appointment will be recorded on MOSAIC and Jontek, ensuring that the referrer receives feedback on the outcome of their referral (including installation date and details of equipment provided).

Systems

Careline will record the outcome of the referral on MOSAIC so that the referrer can see the status.

Careline will then set up the person on their AT system Jontek.

Guidance Notes

• Referrers will have the opportunity to indicate potential appointment dates and whether a joint appointment is likely to be suitable for the individual.
• Joint appointments are required if the individual requires support communicating or retaining information or are considered by the referrer a more complex case.
• Joint appointments are necessary if there are any known safety or security concerns that could mean that Careline staff could be at risk.
• Joint appointments should be with someone who knows the person well, for example a close family member or carer. Joint appointments are essential if there are other people who are going to be involved in monitoring the equipment so that they know what to do (e.g. in supported living).
• In most cases there will be a single assessment and installation appointment as Careline will bring an appropriate range of equipment based on the information provided in the referral. Occasionally there could be a need for a follow up appointment if the individual wants to reflect on the recommended solution, Careline identify that a joint appointment is required, or a more complex solution needs adjustment.

Learning Disability/Supported Living

• The person with care and support needs and the carer or provider need to understand why they have assistive technology, how the service and equipment works, anything to be mindful of (e.g. not unplugging some equipment or replacing sensors if they are moved for cleaning).
• All aftercare information needs to be available in easy read for people with learning disabilities.
• In Supported Living arrangements, the appointment should always include the provider because they need to understand how the service/equipment works and may be involved in using it.
• In supported living arrangements, Careline will assess the property as well as the person with care and support needs that has been referred. Installation of basic safety assistive technology can be installed with the agreement of the provider, but anything that could impact the care /support /experience of other residents would need the agreement of all people living in the house.

Mental Health /Supported Living

• Careline assessments may need to be co-ordinated with Discharge “in principle” agreements when the individual is coming from a hospital setting.
• The person with care and support needs and the carer or provider need to understand why they have assistive technology, how the service and equipment works, anything to be mindful of (e.g. not unplugging some equipment or replacing sensors if they are moved for cleaning).
• All aftercare information needs to be available in easy read format.
• In Supported Living arrangements, the appointment should always include the provider because they need to understand how the service/equipment works and may be involved in using it.
• In supported living arrangements, Careline will assess the property as well as the person with care and support needs that has been referred. Installation of basic safety assistive technology can be installed with the agreement of the provider, but anything that could impact the care /support /experience of other residents would need the agreement of all people living in the house.