Referring to Adult Social Care

Purpose

This procedure describes the actions to be taken by staff to refer a customer to the Adult Social Care (ASC).

Responsibility

All staff

Process

While staff on site with the customer - urgent circumstances

• If the customer requires an urgent assessment of their needs, staff should:
• Call the contact centre.
• Between 9:00am and 5:00pm - request that the Access Team – ASC be contacted and asked to undertake an emergency assessment of the customer.
• Between 5:00pm and 9:00am – request that the Emergency Duty Social Worker be contacted.
• Provide basic details of the customer’s needs and circumstances.

NB: If the customer is distressed, unstable, suicidal or threatening to self-harm or others, staff must call the ambulance service immediately.

Non-urgent circumstances

• If the customer’s need for review or assessment can wait a few days, then staff should obtain the customer’s agreement to a referral being made on their behalf by Careline.
• Confirm the details of the customer’s circumstances to be made in the referral.
• On return to the control centre make the referral on the customer’s behalf.