Leaving a customer's premises (emergency visits)

Purpose

This procedure describes the actions to be taken to notify the Contact Centre of the Response Officers departure from the customer’s premises where they are the last to leave the property following an emergency visit.

Responsibility

Response Officers

Process

1. The Response Officer should ensure that the front door is shut and locked behind them.
2. If the door was found unlocked on arrival the Response Officer must ascertain from the customer if they would like it left unlocked when they depart.
3. If the Response Officer utilised the customer’s key, they should return the key in accordance with the collection and return of keys for emergency visits procedure.