Careline will ensure that the assistive technology people have is maintained: 

• Reactive maintenance will ensure that people get replacement equipment if there is a low battery or other issue.
• People will be asked to test their equipment on a monthly basis.
• Careline will review high volume callers on a regular basis to check whether Careline is still suitable and/or the person has other unmet needs.
• Careline will also seek to contact people who haven’t used their AT for 3+ months and have been considered higher risk at assessment to check whether the service is still working as it should (i.e. high risk cases who don’t have other care or support).

Systems

Maintenance and review activity will be captured on the Jontek system. Careline will look on Mosaic for designated worker or team if there are non-emergency concerns about changing needs or the suitability of Careline services for the individual

Guidance

• Equipment is cleaned and repaired between people who have used it and who are going to use it.
• If equipment is not being used and failure to manage the relevant risk factors could be a safeguarding concern, then Careline will contact the Front Door duty team or the relevant neighbourhood duty team in the first instance (unless a social worker is allocated).
• People with non-connected equipment (e.g. medication dispenser) will need to have an identified contact (paid or unpaid carer) who is responsible for checking it is being used and having the desired impact (and in the case of a medication dispenser, re-filling it).
• People with high and/or significantly increasing use of their assistive technology will be reviewed if there are specific concerns. This may involve talking to the individual to check that their needs are understood and being met, and/or engaging with other people involved in their health and support arrangements such as carers /GPs /social work teams.

Learning Disability/Supported Living

• In supported living arrangements with “carer alert” model for assistive technology, the provider would need to take responsibility for testing equipment and proactively notifying Careline of any maintenance or repair needs.

Mental Health/Supported Living

• In the context of potential relapse and recovery, Careline might expect more frequent equipment damage or changes in living arrangements in relation to this pathway.