The Access to records policy provides details of what to do when a service user requests access to their records.

Access to records is overseen by the Information Rights Team ([email protected] ) who carry out many of the tasks in relation to subject access and social workers should take advice from the team whenever a service user requests access.

Service users who want to access to their CSFH records (known as a subject access request) need to write in to the Information Rights Team. Details of how to make a subject access request can be found on the council's website including the web form they will need to complete.